Terms of Service
Binding agreement governing project intakes, code delivery sprints, payment obligations, and fraud protections.
01 Rapid Sprints & Timeline Rules
We pride ourselves on delivery speeds of 48 to 72 hours. To maintain these sprints, the following timeline constraints apply:
- The Client must provide all required contents, specifications, mockups, copy, and API integrations within 12 hours of the project kick-off.
- Delays in Client feedback or credential provisions will immediately pause the delivery timeline countdown and push the delivery window correspondingly.
02 Flat-Rate Pricing & Payments
All projects are billed on transparent flat-rate models (e.g., Landing Pages at ₹8,900, Full-Stack MVPs at ₹9,400, Automations at ₹1,599) as custom-scoped before starting. Unless explicitly modified in writing:
- Retainer Deposit: A 50% upfront retainer deposit is required to secure our development sprint slots.
- Completion Balance: The remaining 50% balance is invoiced upon project showcase and QA approval, prior to repository handovers.
03 Code Handovers & Intellectual Property
We craft 100% hand-coded software models. Intellectual Property (IP) ownership behaves as follows:
- ZENIX retains full copyrights and ownership of all codes, database structures, templates, scripts, and deployment configurations until the final invoice is paid and settled in full.
- Upon receipt of final payment, full copyright ownership and access privileges of the clean Git repositories are transferred permanently to the Client.
If a client engages in payment fraud—including initiating malicious credit card chargebacks, reversing authorized bank transfers, or failing to pay final balances after work approval while retaining or deploying draft codes:
- Immediate Revocation: ZENIX will immediately revoke all licenses, terminate hosting instances, deploy software locks, and lock all source code repositories.
- Legal Remedies: ZENIX will aggressively pursue full legal remedies for software piracy, copyright infringement, theft of intellectual property, and breach of contract under the Information Technology Act (India) and the Indian Penal Code.
- Statutory Damages: The Client will be held legally liable for all statutory damages, lost profits, and all legal expenses/court costs incurred by ZENIX during recovery.
05 24-Hour Refund Policy
We stand behind our code. If your application experiences verified system crashes or defect failures within the first 24 hours of release, you are eligible for a 100% refund of fees paid, subject to:
- Provision of diagnostic system console logs showing a core system failure.
- Verified failure to compile the agreed project scope deliverables.
- No refunds are issued for change of mind or requests outside the original project description scope.
06 12-Month Support & OS Updates
All delivered products include a 12-month support guarantee covering bug corrections inside original scope parameters. In addition, we align your system layout and styles to run on updated mobile and desktop OS versions (Android, iOS, Windows, macOS) for 3 full years post-launch.
07 Limitation of Liability
ZENIX operates as an acceleration studio. We are not liable for any indirect, incidental, or consequential damages (including profit loss, database leakage, third-party API rate adjustments, or server outages) arising from your software operations.
08 Governing Law & Dispute Forum
These Terms are governed by and construed in accordance with the laws of India. Any litigation, dispute, or legal proceeding resulting from this engagement must be submitted exclusively to the courts of Ranchi, Jharkhand (India).
09 Contact Terms
Legal & Invoicing Inquiries
For questions or terms updates, reach us directly at:
Email: zenixservices67@gmail.com
Phone: +91 92636 23724 | +91 62090 01378